Not all our products are new and in their original packaging, due to manufacturer or logistics errors, defects or problems may occur and we’ll do our very best to resolve your issue as soon as possible.
Some of our products are shipped out with an international warranty, so if the shipment was defective due to the manufacturer, kindly contact us and we’ll assist you right away. If however, the defect is from our end, we’ll have it exchanged for a new one.
If you are unsatisfied with your purchase for any reason, or it did not present itself to you as advertised, MCM TECHNOLOGIES will issue you a full refund or store credit for the product, provided that it is returned to us in its original packaging, including all accessories/manuals of the said product.
Items such as undergarments, software, grocery, products with missing serial numbers, personal grooming products, some food products, etc cannot be refunded once opened or used.
Please be advised that we may need to request a photo or a short video showing the defect/damage on the products received, as it is a requirement from merchants for refund/replacement and quality purposes.
You can request a return (including the photo/short video) by contacting us through the phone, Live Chat, or sending a ticket within 14 calendar days of your delivery. The item(s) will be picked up at a scheduled time convenient to you.
Refunds will be processed as soon as the item is received by us. Refunds may take 2-7 business days to show on your credit/debit card statement.
We hope you enjoy shopping with us!
Our Privacy Policy
Your privacy is of paramount importance to us. Accordingly, we have developed this Policy in order for you to understand how we collect, use, communicate, disclose and make use of personal information. The following outlines our privacy policy
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Before or at the time of collecting personal information, we will identify the purpose for which they are being collected for.
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We will collect and use personal information solely with the objective of fulfilling those purposes specified by us and for other compatible purposes, unless we obtain the consent of the individual concerned or as required by the law.
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We will only retain personal information as long as necessary for the fulfillment of those purposes.
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We will collect personal information by lawful and fair means and, where appropriate, with the knowledge or consent of the concerned individual.
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Personal data should be relevant to the purposes for which it is to be used, and, to the extent necessary for those purposes, should be accurate, complete, and up-to-date.
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We will protect personal information with reasonable security safeguards against loss or theft, as well as unauthorized access, disclosure, copying, use or modification.
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We will make readily available to customers any information about our policies and practices related to the management of their personal information.